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Employers THINKlink

Mackay region's tourism and hospitality industry is experiencing strong growth which shows no sign abating. Some of our employers are finding it difficult to attract and retain skilled employees to remain competitive. For job-seekers with a positive, flexible attitude, there are attractive and exciting opportunities to work in a vibrant destination and share our enviable lifestyle. This webpage has been prepared to assist tourism and hospitality EMPLOYERS, by providing links to sources of support and advice.

Please call Rowena Hardy (tel 07 4944 0148), Project Manager for further advice or information. Please also let us know if links shown below are inoperable, or you wish to suggest others.


Smart Small Business

Information to help with setting up your business, improving your business, expanding your business, workplace health and safety and other http://www.smartsmallbusiness.qld.gov.au/dsweb/v3/guis/templates/cont

Smart Skills

On-line learning and information sheets for small business managers including Start-up, Business Planning, Marketing and Sales, Operations, Finance/Cash and others http://www.sdi.qld.gov.au/virtual/index.cfm

Decipher - Tourism Business Knowledge

A website by substription, packed with tourism business planning data and information, including latest statistics, insights and destination analysis, create your own reports. www.decipher.biz

Recruiting Managing and Developing Staff

On-line quiz to establish your skill level which results in a report with suggestions for how to improve http://www.sdi.qld.gov.au/dsdweb/htdocs/ssb/diag/first_page.cfm?surveyType=STSTAFF

Queensland Government Department of Industrial Relations

http://www.dir.qld.gov.au

Skilling Solutions

Skilling Solutions is an intitative of the Department of Employment and Training (DET). It offers Employers the opportunity of identifying any skills gaps of employees through recognition of prior learning and links them to registered training organisations and user choice funding to fill the identified gaps. They have an office in Mackay at Level 1 Post Office Square, Cnr Sydney & Gordon Streets, phone: 1300 654 687, email: skillingsolutions@det.qld.gov.au. Opening Hours: Monday - Friday 8.30am - 4.30pm.
http://www.skillingsolutions.qld.gov.au/business_employers/index.htm

Wage Line

Guidelines including awards and pay rates, conditions of employment, award entitlements, and more http://www.wageline.qld.gov.au

List of awards for Tourism and Hospitality industry
•	Award Summary Sheet for Café, Restaurant and Catering - Mackay Division http://www.wageline.qld.gov.au/aol/summary_docs/current/cafeexcl5.pdf
•	Award Summary Sheet for Hotels, Resorts and Accommodation Industry http://www.wageline.qld.gov.au/awardsacts/awardTree.jsp?_store=Awards&_id=H0330

Smart Licence

Finding the business licences you need http://www.sd.qld.gov.au/dsdweb.htdocs/slol

Liquor Licensing

http://www.liquor.qld.gov.au

Financial Benchmarking

Improving the financial performance of your business
http://www.sdi.qld.gov.au/dsdweb/v3/guis/templates/content/gui_cue_menu.cfm?id=22080

Online Bookshop

Specially selected business titles http://www.sdi.qld.gov.au/dsdweb/htdocs/bookstore/storefront.cfm

Training

•	Australian College of Further Studies Hospitality, Tourism and Business training http://www.australiancollege.net.au
•	National Training Information Service www.ntis.gov.au
•	TAFE Queensland http://www.tafe.qld.gov.au
•	TAFE Central Queensland http://www.cqtafe.com/site/
•	TTC - Tourism Training Queensland The QTIC skills link http://www.ttq.org.au/index.aspx?page=view&nodeId=1
	Queensland Department of Employment and Training http://www.trainandemploy.qld.gov.au/
Traineeships and Apprenticeships
•	Government — New Apprenticeships http://www.newapprenticeships.gov.au/
•	Queensland Government http://www.trainandemploy.qld.gov.au/client/apprenticeships_and_traineeships/
•	MRAEL Mackay http://www.mrael.com.au/mackay.htm

QTIC

Queensland Tourism Industry Council - Business building, funding and support, sector help and start-up sheets http://www.qtic.com.au/

Hotel Motel Association of Australia (Queensland)

Some information on this site is only accessible by members of HMAA http://www.hmaa.com.au/hmaa/website/Home.aspx?branch=Queensland

Queensland Hotels Association

http://www.queenslandhotels.com.au/

Career Advice Australia

Australia Government initiative that works closely with existing career and transition programmes to provide a national career development and transition support system for all young Australians aged 13 to 19 years. It focuses on encouraging industry to be actively involved in shaping their future workforce by leading the way in young people’s career development, guidance and training. www.connecttoyourfuture.dest.gov.au